Support

In the app, open the Shop and tap Restore purchase, with the same App Store or Google Play account you bought it with. There is no need to pay again.

The store charges the purchase, so refunds are requested there, with the same account: on iPhone, at reportaproblem.apple.com; on Android, in your Google Play order history. If you are refunded, the ads come back and what came with the purchase is removed; what you earned by playing stays.

Mandatory ads show when you leave the result of a won Path level, every 3 levels from level 6 on, with at least 2 minutes between them. Never after a loss, in the tutorial, the Color of the Day, the League, challenges or Zen. Rewarded ads only show when you ask for them. "Remove ads" removes the mandatory ones for good.

Your progress lives only on your phone: erase it in Profile → Settings → Erase my progress or by uninstalling the app. For purchase or ad data, write to us. More in the privacy policy.

That happens when Prisma is not installed on the phone. Install it, open the link again and you will play the same board.

iPhone with iOS 16.4 or later, and Android 8.0 or later with Vulkan 1.1 support. Zen's 3D effects are optional and adjust themselves to the phone.